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Miguel Rocha

814 W 26th St Scottsbluff, NE 69361
Mobile: (308) 225-2772
miguelrocha@conqueringtechnology.com
Personal Website: www.conqueringtechnology.com
QR Code for Website www.conqueringtechnology.com

OBJECTIVE:

Information Technology Internship

My objective is to pursue an information technology opportunity for an internship or part-time position for the upcoming summer of 2024 that enables me to apply my academic knowledge and skills acquired throughout my education journey in a real-world professional setting. Scan the QR Code above or click on the link www.conqueringtechnology.com to visit my personal website and know more about me, view a digital version of my resume, download additional copies of my resume, and interact with my personal projects.

PROFESSIONAL EXPERIENCE:

Commissioner, Nebraska Commission for the Blind & Visually Impaired
2023-Present
  • Employ an Executive Director for NCBVI.
  • Annually evaluate the Executive Director.
  • Provide guidance to the Executive Director in carrying out the mission of NCBVI.
  • Seek input from both consumers and staff through public meetings, correspondence, surveys, etc.
  • Approve rules, regulations, and policies adopted and promulgated by NCBVI.
  • Have a working knowledge of the Rehabilitation Act (WIOA), rules and regulations, and other materials necessary for the operation of NCBVI.
  • Serve as a liaison between the public and NCBVI.
  • Attend and participate in NCBVI functions whenever possible, meeting with the entire staff as often as feasible.
  • Receive both written and in-person agency reports and budgetary information and monitor processes.
  • Answer questions from consumers, NCBVI employees, and the public about NCBVI programs, processes, policies, and procedures, seeking input from appropriate staff to provide accurate and up-to-date information.
  • Make suggestions and recommendations to NCBVI that will improve its operation and lead to better services for its consumers.
  • Develop and maintain a Commissioner Information Packet that will facilitate the training of new Board Members.
Onsite Manger, Rocha Enterprises LLC
2018-2020
  • Oversees business and operations of dining facility
  • Resolved problems with leadership
  • Lead the staff to problem-solving by performing teamwork
  • Developed and reported business documents
  • Developed/implemented standard operations procedures
  • Determined dining facility staffing needs
  • Developed weekly employee schedules
  • Submitted payroll to human resources
  • Monitored employees' activities and duties
  • Oversees ordering, inventory & stocking of food & supplies
  • Analyze reports to control food costs, labor, and overhead costs
  • Follow ServSafe Manager sanitation practices, food preparation, food serving and food storage procedures
  • Submit proper documentation to military in a timely manner
  • Evaluate the present level of skills of employees and what they are capable of performing and their needs for performing their duties
  • Work with the Teaming Partner and staff and educate them about blindness and the abilities of blind individuals
  • Set up and implemented the necessary technology for the business (hardware, software, internet, and communication) using JAWS and ZoomText
  • Communicated with Teaming Partner, military personnel, and state agency regarding the performance of the facility
Dining Facility Manager, WGS Consulting & Investments, Ashland NE
2017-2018
  • Oversees business and operations of dining facility
  • Developed and reported business documents
  • Developed/implemented standard operations procedures
  • Determined dining facility staffing needs
  • Developed weekly employee schedules
  • Submitted payroll to human resources
  • Monitored employees' activities and duties
  • Oversees ordering, inventory & stocking of food & supplies
  • Analyze reports to control food costs, labor, and overhead costs
  • Follow ServSafe Manager sanitation practices, food preparation, food serving, and food storage procedures
  • Submit proper documentation to military in a timely manner
  • Evaluate the present level of skills of employees and what they are capable of performing and their needs for performing their duties
  • Work with the Teaming Partner and staff and educate them about blindness and the abilities of blind individuals
  • Set up and implemented the necessary technology for the business (hardware, software, internet, and communication) using JAWS and ZoomText
  • Communicated with Teaming Partner, military personnel, and state agency regarding the performance of the facility
Senior Support Technician/Sales, Aldelo LP, Modesto, CA
2005-2014
  • Advanced support & troubleshooting of point of sale, payment processing, and enterprise management software through phone, email, and remote software to worldwide customers in English & Spanish
  • Insured stability testing of Aldelo Software
  • Tested & certified hardware
  • Managed customers & reseller accounts
  • Translated documentation from English to Spanish
  • Performed sales and recruit of resellers
  • Training of new employees to learn the software and hardware of the job
  • Documented cases of customers
  • Utilized ZoomText for job duties, educating the employer and co-workers about assistive technology
Computer Science Lab Assistant, CSU Stanislaus, Turlock, CA
2003-2004
  • Assist students with lab work
  • Maintain/clean computers & computer lab

EDUCATION:

University of Nebraska Omaha, Omaha, NE
Bachelor of Science in Management Information Systems
2020-Present
California State University, Stanislaus, Turlock, CA
Bachelor of Science, Business Administration/Management
2002-2004
Columbia Junior College, Columbia, CA
Associate of Science, Business Administration
Associate of Arts, Liberal Studies
1998-2002

CERTIFICATION:

Freedom Scientific
JAWS 2020 Certification
2020
Hadley Institute for the Blind and Visually Impaired, Winnetka, IL
Entrepreneur of Excellence Certification
Business Enterprise Program
2017-2019

VOLUNTEER EXPERIENCE:

Nebraska Career Mentoring Program
I was a mentor for the Nebraska Career Mentoring Program that is a coordination between the National Federation of the Blind and Nebraska Commission of the Blind and Visually Impaired. My goal was to reach out to my 3 mentees and make a positive impact in their lives by achieving skills, education, and career goals and live and work independently.
2018-2019