Miguel Rocha
814 W 26th St Scottsbluff NE, 69361Mobile: (308) 225-2772
miguelrocha@conqueringtechnology.com
Linkedin: linkedin.com/in/miguelrocha308 Personal Website: conqueringtechnology.com
OBJECTIVE:
Information Technology Internship or Position
Highly motivated Management Information Systems graduate with a strong foundation in web development, technical support, and business management. Proficient in assistive technologies like JAWS and ZoomText, with a proven ability to enhance productivity and educate colleagues. Seeking a challenging internship or full-time information technology role to contribute technical skills and a unique perspective to an innovative organization.
SKILLS:
Tools:
- Python
- Django
- HTML
- CSS
- GitHub
- Microsoft Office
- JAWS
- ZoomText
Network:
- Networking Principles
- Network troubleshooting
- Firewall
Professional Competencies:
- Customer Support
- Communication
- Cross-Functional Collaboration
- Call Center-Style Support
- System Troubleshooting
- Issue Triaging
- Ticket Resolution
- Training Material Development
- Technical Documentation
- Staff Software Training
- Validation Testing
Bilingual:
- English
- Spanish
PROFESSIONAL EXPERIENCE:
Commissioner, Nebraska Commission for the Blind & Visually Impaired
2023-Present- Employ an Executive Director for NCBVI.
- Annually evaluate the Executive Director.
- Provide guidance to the Executive Director in carrying out the mission of NCBVI.
- Seek input from both consumers and staff through public meetings, correspondence, surveys, etc.
- Approve rules, regulations, and policies adopted and promulgated by NCBVI.
- Have a working knowledge of the Rehabilitation Act (WIOA), rules and regulations, and other materials necessary for the operation of NCBVI.
- Serve as a liaison between the public and NCBVI.
- Attend and participate in NCBVI functions whenever possible, meeting with the entire staff as often as feasible.
- Receive both written and in-person agency reports and budgetary information and monitor processes.
- Answer questions from consumers, NCBVI employees, and the public about NCBVI programs, processes, policies, and procedures, seeking input from appropriate staff to provide accurate and up-to-date information.
- Make suggestions and recommendations to NCBVI that will improve its operation and lead to better services for its consumers.
- Develop and maintain a Commissioner Information Packet that will facilitate the training of new Board Members.
Dining Facility Operations Manager, WGS Consulting & Investments, Bellevue NE
2017-2020- Oversees business and operations of dining facility
- Resolved problems with leadership
- Lead the staff to problem-solving by performing teamwork
- Developed and reported business documents
- Developed/implemented standard operations procedures
- Determined dining facility staffing needs
- Developed weekly employee schedules
- Submitted payroll to human resources
- Monitored employees' activities and duties
- Oversees ordering, inventory & stocking of food & supplies
- Analyze reports to control food costs, labor, and overhead costs
- Follow ServSafe Manager sanitation practices, food preparation, food serving, and food storage procedures
- Submit proper documentation to military in a timely manner
- Evaluate the present level of skills of employees and what they can perform and their needs for performing their duties
- Work with the Teaming Partner and staff and educate them about blindness and the abilities of blind individuals
- Set up and implemented the necessary technology for the business (hardware, software, internet, and communication) using JAWS and ZoomText
- Communicated with Teaming Partner, military personnel, and state agency regarding the performance of the facility
Senior Support Technician/Sales, Aldelo LP, Modesto, CA
2005-2014- Advanced support & troubleshooting of point of sale, payment processing, and enterprise management software through phone, email, and remote software to worldwide customers in English & Spanish
- Insured stability testing of Aldelo Software
- Tested & certified hardware
- Managed customers & reseller accounts
- Translated documentation from English to Spanish
- Performed sales and recruit of resellers
- Training of new employees to learn the software and hardware of the job
- Documented cases of customers
- Utilized ZoomText for job duties, educating the employer and co-workers about assistive technology
Sales Associate, RadioShack Video & Electronics, Sonora, CA
2004-2005- Executed customer service through answering phones & on the floor sales
- Performed cashier duties
- Janitorial duties
Computer Science Lab Assistant, CSU Stanislaus, Turlock, CA
2003-2004- Assist students with lab work
- Maintain/clean computers & computer lab
Bag Porter, Inn of California, Sonora, CA
2001-2002- Organized, removed and returned baggage from the bus and rooms
- Accountable for the baggage to be distributed to the correct rooms
- Stocked & inventoried merchandise for entire store
Custodian, Jamestown Youth Center, Jamestown, CA
1997-1998- Maintained & cleaned office, bathroom, entertainment room, and parking lot